Privacy Policy 

Last updated: 23rd April 2025

Meditome Diagnostics (“we,” “us,” or “our”) values your privacy and is committed to safeguarding your personal information. This privacy policy outlines how we collect, use, store, and share your information when you use our services (“services”), including: 

  • Visiting our website at https://meditome.com
  • Using our diagnostic services (e.g., collection and reporting of blood, urine samples, etc., facilitated through various reputable laboratories)
  • Visiting our centre: SK Polyclinic and Accurate Diagnostic Centre
  • Engaging with us through sales, marketing, or related events 

If you have any questions about this privacy policy or your rights, please contact us at info@meditome.com. 

Summary of key points

This summary highlights key points from our privacy policy. For more detailed information on any of these topics, please refer to the relevant section below. 

  • Information We Collect: We collect personal details such as names, contact information, and sensitive health data (with your consent).
  • How We Use Your Information: Your data helps us provide services, improve your experience, process payments, communicate with you, and fulfill legal obligations.
  • Sharing Your Information: We may share your data with third-party providers, legal authorities, or in business transactions. We never sell your data for marketing without your consent.
  • Cookies & Tracking Technologies: We may allow third-party service providers to use cookies and similar tracking technologies for purposes such as analytics, advertising, and personalizing content. You can control cookie settings in your browser.
  • Data Retention: We retain personal information only as long as necessary to fulfill the purposes mentioned in the privacy policy, and delete it once no longer required.
  • Security: We implement reasonable security measures to protect your data but cannot guarantee complete security.
  • Your Privacy Rights: You have the right to withdraw consent, opt out of marketing, and exercise control over your data. Contact us for access, updates, or deletion of your personal information.
  • Do-Not-Track Features: We do not respond to Do-Not-Track signals as there is no universal standard for them.
  • Updates to Privacy Notice: We may update this policy and its most recent version will be indicated by the “Last updated” date at the top of this privacy notice.
  • Children’s Privacy: We do not knowingly collect data from children under the age of 18 years unless it is necessary for the services we are providing. Parents can contact us to request deletion if a child’s data is provided. 

Detailed version

1. Information we collect 

We collect personal information that you voluntarily provide to us when interacting with our services. This may include: 

  • Personal Information: Names, phone numbers, email addresses, mailing addresses, billing addresses, and contact preferences.
  • Sensitive Information: Health data, collected with your consent or as permitted under applicable law. 

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date. 

2. How we use your information 

We process the personal information you provide to us to deliver, improve, and administer our services. This includes using your information to: 

  • Facilitate and provide the requested services.
  • Respond to your inquiries and offer customer support.
  • Process payments, manage billing, and handle refunds.
  • Send marketing communications, as per your preferences. You can opt out at any time.
  • Enhance security and prevent fraud by monitoring and protecting our services.
  • Analyze user interactions to improve our services, marketing efforts, and overall user experience.
  • Fulfill legal obligations, including responding to legal requests and protecting our legal rights. 

We process your personal information only when we have a valid legal basis to do so, including obtaining your explicit consent where necessary. You may withdraw your consent at any time, subject to applicable law. 

Personal information may be retained only as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law. 

We may share your personal information with third parties only when necessary to provide our services, for legal compliance, or for fraud prevention and security measures. Any sharing of personal data will be done in accordance with applicable data protection laws. 

3. Sharing of your personal information 

We may share your personal information in specific situations and with the following categories of third parties: 

  • Service Providers and Contractors: We may share your personal information with third-party vendors, contractors, consultants, or service providers who perform services on our behalf, such as data storage, payment processing, customer support, or marketing. These third parties are required to comply with applicable data protection laws and are authorized to use your personal information only for the purposes specified by us.
  • Legal Compliance and Protection: We may disclose your personal information when required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also share your personal information to protect our rights, investigate fraud, or to comply with legal processes, subpoenas, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your personal information may be transferred as part of that transaction. We will take reasonable steps to ensure that the recipient of your personal information honors the terms of this privacy notice.
  • Other Third Parties: We may also share your personal information with other third parties if you have provided explicit consent for such sharing.
  • International Data Transfers: If your personal information is transferred outside of India, we will take appropriate measures to ensure that your information is protected in accordance with applicable data protection laws, including ensuring that the recipient has adequate data protection practices in place. 

We ensure that any third parties we engage with are obligated to safeguard your personal information in accordance with applicable data protection laws and use the information only for the purposes outlined by us. Your personal information will not be sold or rented to third parties for their marketing purposes without your consent. 

4. Use of cookies and tracking technologies 

We may allow third-party service providers to use cookies and other tracking technologies, such as web beacons and pixels, to collect and store information when you interact with our services. These technologies help us enhance the functionality and performance of our services by enabling us to monitor and improve the user experience, prevent crashes, resolve technical issues, save your preferences, and perform other essential tasks. 

In addition, we may allow third-party service providers to use cookies and similar tracking technologies for purposes such as analytics, advertising, and personalizing content. These third-parties may collect data to tailor advertisements and content to your interests both on our services and on external websites. 

For detailed information on how we use cookies and tracking technologies, please refer to our cookie notice.

Google Analytics 

We may use Google Analytics to analyze the usage of our services. Google Analytics collects data on how visitors use the services, which helps us improve and optimize our services. If you wish to opt-out of being tracked by Google Analytics, you can do so by visiting Google Analytics Opt-out Browser Add-on. 

For more information on how Google collects and uses your data, please visit Google Privacy & Terms. 

5. Data Retention Period 

We will retain your personal information only for as long as necessary to fulfill the purposes described in this privacy notice, unless a longer retention period is required or permitted by applicable law (e.g., for tax, accounting, or other legal obligations). We do not retain personal information indefinitely for any purpose outlined in this privacy notice. 

Once we no longer have a legitimate business need to process your personal information, we will either delete, anonymize, or securely store the information in a manner that prevents further processing. If deletion is not possible (for example, if your data is stored in backup archives), we will take appropriate measures to ensure that the data is isolated from further processing until it can be securely deleted. 

6. Security of your information 

We take the security of your personal information seriously and have implemented reasonable and appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of your data. These measures are designed to safeguard your personal information against unauthorized access, use, alteration, and disclosure. 

However, despite our best efforts to ensure security, no data transmission or storage system can be guaranteed to be 100% secure. As such, we cannot guarantee that your personal information will not be subject to unauthorized access, loss, misuse, or modification by third parties, including cybercriminals. 

Please be aware that the transmission of personal data over the internet is done at your own risk. We recommend that you access our services only within a secure environment. 

7. Privacy rights 

  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This can be done by contacting us using the details provided in the “Contacting us about this notice” section below. Please note that the withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal, nor will it affect any processing of your personal information based on other lawful grounds, such as the necessity for the performance of a contract or compliance with a legal obligation.
  • Opting Out of Marketing Communications: You have the right to withdraw your consent for marketing communications at any time. You can opt-out of receiving promotional emails by clicking the unsubscribe link in any marketing email we send, or by following the instructions provided in SMS and WhatsApp communications. Alternatively, you may contact us directly through the details provided below to request removal from our marketing communications. Please note that even if you opt-out of marketing communications, we may continue to contact you for non-marketing purposes related to our services, including responding to service inquiries, processing transactions, or sending essential service-related notices.
  • Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can configure your browser settings to reject cookies or delete them. However, please be aware that disabling or rejecting cookies may impact certain functionalities or features of our services. For more detailed information about our use of cookies and how you can manage them, please refer to our cookie notice.
  • Exercising Your Privacy Rights: If you have any questions regarding the exercise of your privacy rights, or if you wish to request access to, correction of, or deletion of your personal information, please contact us at info@meditome.com. 

8. Controls for Do-Not-Track features 

Certain web browsers, mobile operating systems, and mobile applications offer a Do-Not-Track (“DNT”) feature or setting that enables users to signal their privacy preferences to prevent the collection of data regarding their online browsing activities. However, as there is no universally accepted standard for interpreting or responding to DNT signals, we do not currently respond to DNT signals or any other mechanism that automatically communicates your preference not to be tracked online. 

9. Updates to this privacy notice 

We may update this privacy notice periodically to ensure compliance with applicable laws and regulations. The most recent version will be indicated by the “Last updated” date at the top of this privacy notice. We recommend reviewing this privacy notice regularly to stay informed about how we are protecting your personal information. 

10. Reviewing, updating or deleting your data 

Subject to applicable laws in your jurisdiction, you may have the right to request access to the personal information we hold about you, request information regarding how your data has been processed, correct any inaccuracies in your personal information, or request the deletion of your personal data. Additionally, you may have the right to withdraw your consent for the processing of your personal information. Please note that these rights may be subject to certain limitations as permitted or required by applicable law. 

11. Contacting us about this notice 

If you have any questions, concerns, or comments regarding this privacy notice or our privacy practices, you may contact us through the following means: 

Email: info@meditome.com 

Postal Address: 99 CSP DDA Flats Safdarjung Enclave, Near Shree Ram Mandir of B 5 Block, New Delhi 110029, India

Phone: 011-46053142 

We will respond to your inquiry as promptly as possible.